Refund Policy

Refund Overview

At Mary Kay® authorized reseller Outlet (marykayshop.it.com), customer satisfaction is central to our service. If you are not entirely satisfied with your purchase, we offer a straightforward refund process designed to be fair, transparent, and hassle-free.

Eligibility for Refunds

• Items must be returned within 60 days of delivery.

• Products should be unused, unopened, and in their original packaging whenever possible.

• Proof of purchase (such as an order number or confirmation email) is required.

Return Process

To initiate a return, contact our support team at info@marykayshop.it.com with your order details. Once approved, you will receive instructions on how to return your item(s). Returns must be sent using a trackable shipping method to ensure safe delivery.

Refund Timeline

After we receive and inspect your returned items, refunds are typically processed within 5–10 business days. The refund will be issued to your original payment method. Processing times may vary slightly depending on your financial institution.

Free Returns

We offer free return shipping on eligible items. Return labels or reimbursement instructions will be provided upon approval of your return request.

Non-Refundable Situations

Refunds may not be granted for items that have been opened, used, or damaged due to customer handling unless the product arrived defective or incorrect. In such cases, please contact us immediately so we can resolve the matter promptly.

Partial Refunds

In certain circumstances—such as partially used products or minor packaging damage—we may issue a partial refund. This decision is made at our discretion and communicated clearly to the customer.

Contact for Assistance

For any refund-related questions, please email info@marykayshop.it.com. Our team is here to ensure your experience with marykayshop.it.com remains positive and trustworthy.